Everything we do, in the order we actually spend the week.
Visas and documents first, because that is where most of our hours go. Then stays, then tickets, then the parts of a trip nobody thinks about until they go wrong.
Three quarters of what we do never appears in a brochure. It is a bank statement read the way a consular officer reads it, a sales manager called by name, a reissue argued through at two in the morning. Here is the whole list, in the order we actually spend our week.
Where our money comes from, in plain words.
You should know this before you engage anybody in this trade, and most agencies will not tell you.
Airlines and hotels
Pay us a commission or an incentive on what you book. It costs you nothing extra, and every quote states where it applies.
Visa filing
A service fee per applicant, stated before we start. Embassy, centre and biometrics charges are passed on at actuals, with receipts.
Journey planning
Built into the trip price for anything we book. For research-only work (you plan and book it yourself) we charge a planning fee and credit it back if you book through us.
Insurance and forex
A regulated commission from the insurer, and a declared spread on currency. We show the spread. Ask anyone else to.
Tell us the shape of the trip. We will tell you what it really takes.
No payment page. No live fares. A written quote within one working day.